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● Wed 30 Sep 2026/US extended hours · opens Thu 14:30 BST/0 names scored todayResearch, not advice · every call is published at Proof
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FlowDesk Agents · the engine behind Ask

A support agent that only says what you wrote.

Upload your FAQ as rows. The agent answers from those rows, shows which one it used, and hands everything else to a person. It never invents policy, because there’s no open generative model behind it.

Start freeRead the docsLive on this site: Ask’s help answers run on it.
Packs

TSV or CSV rows: question, answer. Upload, replace or version them.

Audit

Every answer logs its route (exact, match score, refuse) and the source file.

Safety

Refunds, legal, security or anything unmatched go to a human. Your keywords.

Live demo · demo tenantPOST /api/cs_support_query
Customer
What’s your refund policy?
Agent · pack-match:0.85 · cs-policy.tsv · “refund policy”
Returns are accepted within 30 days with a receipt.
Customer
Can I return a mug I dropped?
Agent · refuse → human · escalate
I don't know that yet. Please rephrase or contact support.
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Embed it in two lines

Widget options
<div id="fd-agent" data-client="your-client-id" data-title="Help" data-theme="auto" data-greeting="Hi, ask about orders or returns."></div> <script src="https://ricktorious.com/js/agent.js" async></script>

Options: data-client (your client id) · data-title (the panel title) · data-greeting (the first line) · data-theme (paper | night | auto, which follows the page background). Tone, greeting and sign-off come from your tenant’s Rules & tone in the Agents console.

The key never goes in the page: the widget sends only your client id, and answers only on sites listed under Embed in the console, once the tenant is live.

Try it on a test page

Pack format

# question answer refund policy Returns are… shipping Standard ship…

Query

POST /api/cs_support_query {client_id, prompt, api_key} → answer, via, confidence, escalate, source_file

Logs

GET /api/cs_support_logs ?client_id=…&limit=100 X-Api-Key: $KEY → logs[]

Upload

POST /api/cs_support_upload multipart: pack (.tsv|.csv), client_id, api_key → ok, saved
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Plans

Compare with FlowDesk plans
Free
$0
200 answers/day · One client, one FAQ pack · Shared rate limits · Answers only from your rows
Start free
Pro
$49/mo
5,000 answers/day · Your own client_id and chat logs · Multiple FAQ packs · Embeddable widget · Email support
Choose Pro
Business
Custom
100,000 answers/day · Multi-tenant seats and API keys · Dedicated rate limits · Pack onboarding · Priority support
Talk to us

Was /cs-gateway (marketing + demo + embed) and /cs-docs. Plans and limits are the live CS catalogue.