CS Agents

Grounded support agents for your business. Answers come only from your FAQ packs — unknown questions refuse instead of inventing policy.

Pack-only answersNo free-form invention of policy.
Refuse + escalateUnknown queries never bluff.
Your logsPer client_id audit trail.
API readyPOST /api/cs_support_query

Ship a support agent in minutes

  1. Upload a CSV/TSV FAQ on the CS Console
  2. Call the API with your client_id
  3. Embed the widget on your help page

Start from data/cs_gateway/sample_cs_faq.csv (return policy, shipping, refund status).

Open CS Console API docs Pricing

Live demo · demo

Packs

CSV/TSV FAQ per tenant. Synonyms map refund↔return so phrasing still hits.

Audit

Every turn: answer, via, confidence, escalate — stored for your client.

Safety

Legal / medical / weapon cues force human escalation.

Embed widget

Drop this on any page. Point client_id at your tenant after you upload a pack.